Soporte Remoto / Outsourcing para plataformas Business Intelligence
We provide Remote Support / Outsourcing for the maintenance and development of the Business Intelligence platform for your business .
They have different levels of Service Level Agreement to ensure continuity and quality of service according to their needs.
The support activities are based on the standard ITIL v3 Service Operation Phase
- Event Management : active and passive monitoring systems for anticipating and preventing problems
- Incident Management : Resolution of the fastest and most effective way possible of any incident causing the interruption of service
- Request for IT Services: Attention users providing fast access to information and services of the organization.
- Problem Management : Research and determination (reactive or proactive ) causes alteration of any real or potential IT services
- Access Management IT Services: Management of access to IT -based services in the service catalog management